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Posted on November 3, 2015Upgraded Fraud Screening Tools
Here at Sage Pay we listen. And what’s important to you, is important to us. That’s why we recently asked for your feedback on how we can further help you to manage fraud on your Sage Pay account.
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Posted on November 2, 2015The Mage Titans Developer Conference
Sage Pay is proud and excited announce it's sponsorship of the Innovation Award at this year’s Mage Titan event.
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Posted on October 29, 2015Industry wide security update
As an online business, you'll be familiar with the signs that the web browser you are on is secure, including a URL change from HTTP to HTTPS and the familiar padlock symbol in the browser bar. These signs indicate to your customers that they are using a secure website and their details will be kept safe.
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View all news of Debit Success
Posted on October 15, 2015Customer service – the backbone of any business
You may have heard the saying ‘Customer service is not a department; it’s everyone’s job’. In today’s competitive environment this is truer than ever – and coaching is key.
Like many businesses, Debitsuccess focuses a significant amount of energy and effort on customer service. After all, without our customers we wouldn’t have a business. We also know that our people are our biggest asset so we undertake extensive and specific coaching with our customer service team to ensure they’re equipped and encouraged to provide exceptional support.
Our customer service coaching takes on many forms and includes team managers, leaders and members. We ensure this team has regular time away from the phones and email so we can understand how they’re doing and help them set goals to meet business and personal objectives. It’s not always easy to take time out in a fast paced environment but it’s incredibly important for everyone involved.
We’re also in the unique position of our entire customer service team, including managers, being ‘hands on’ – that means actually taking calls and engaging with customers. We believe this critical to truly understanding our customers and their needs.
Another key element is getting out to clients’ facilities, getting clients in to meet the team and networking in the call centre community. These aspects all provide face-to-face contact that encourages both awareness and understanding.
External coaching and customer service delivery adds another layer to our customer service coaching strategy. This is further supported with training on coaching so our managers can effectively assist the team leaders who then can help their respective teams.
Everyone has a role to play when it comes to customer service – and coaching makes all the difference to being part of an award winning customer service team. After all, as the saying goes: ‘If we don’t take care of our customers, someone else will.’
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Posted on October 7, 2015e-gold Founder launches Better Money blog
Ever since e-gold® suspended commercial operations in 2009, I, along with a highly competent team, have been working on a next generation system that applies the many lessons learned from that experience. This new system will merge the monetary and transaction logic of e-gold with unprecedentedly sophisticated AML and other compliance elements. In view of my felony conviction, however, I will not be permitted to own any portion or exercise any form of control over this next generation system once operational.
But I am allowed to talk about it and to explore the monetary principles it will implement. So I've launched a new blog, Better Money.
Quoting from my introductory blurb:
This blog, as is obvious from the title, is about money. The thesis is that money needs to be, and can be, done better. It describes a system of Better Money, a system informed by critical analysis of historic and contemporary monetary regimes. The system is designed to eliminate embedded flaws and to resolve contradictions that have tended, in my opinion, to undermine all antecedent monetary systems. Better Money is not a call for monetary reform. Its implementation does not require any sort of consensus to proceed...
I've often heard folks say that e-gold was ahead of its time and that this played a part in its demise. If that's true, I think it is safe to say that the new system is timely indeed. My hope is that I can play a useful role making a case and setting the stage for Better Money. [Plus, once it's launched, I'm hoping to get a bunch of Progeny from its vastly improved Referral Incentive Program!]
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Posted on October 4, 2015Payment preferences – something for everyone
When establishing a payment plan that works for your business and your customers, there are a number of components to consider. For example, is there a favoured payment frequency or day? Would people rather pay from a bank account or credit card? And are smaller instalments preferable over larger payments?
As a leading payment solutions provider, Debitsuccess has a raft of data at its fingertips – and our latest figures offer valuable insights:
We have found that bank accounts edge slightly ahead of credit cards as preferred payment method (57.5% to 42.5%).
Our data also indicates 14% of respondents prefer monthly payments, 37% - weekly payments and nearly half (49%) – fortnightly payments.
Drilling down further to the day of the week, results favour either end of the week as shown below:
Preference of days
Mon
Tue
Wed
Thu
Fri
21%
9.5%
15%
28.5%
26%
Having a recurring payment solutions provider like Debitsuccess on board means greater flexibility for customers so they can pay using their preferred method and frequency. It also offers consistent cashflow for businesses and a full credit control system, saving time and money so organisations can focus on what’s really important – customers and exceptional service.
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Posted on October 1, 2015Golden Week: Not the only golden opportunity for retailers
Last week we launched our awareness campaign around Golden Week, a major holiday period in China. Apart from some of the staggering statistics associated with travel, spend and the sheer number of cards issued, there are some interesting things to consider for business owners, beyond this specific event...
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Posted on September 24, 2015September's Business of the Month
This months Business of the Month winner is a business who have seen their revenue skyrocket by a phenomenal 545% over the past year. Find out why below…
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Posted on September 23, 2015Win £1000 prize to get your business ready for Golden Week
Did you know last year over 500 million pounds was spent during Golden Week?! Retweet our social post to win!
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Posted on September 21, 2015How Automated Bank Reconciliation Reduces Exposure to Financial Risk
Business process automation specialists Orbis Software look into the reasons why businesses are turning towards automating their bank reconciliation processes.
