What type of equipment do I need to process credit card transactions? 

All you need is a personal computer and an internet connection.

Are there any programs that I will need? 
No. There is no necessary downloading or installation on your end. Everything is set up for you upon approval of your merchant account.

What are NSF Fees? 
If the bank processor and/or goEmerchant.com are unable to collect their fees because of insufficient funds, a $25.00 charge will be assessed for each unsuccessful attempt the next time your account is charged. This charge is called an NSF fee.

When will the Annual Fee be charged? 
A fee of $29.95 will be charged to your Business Checking Account on the 20th of the third month from your live date, and then every year thereafter. For example: if your store is made live on February 28th, you will be charged on May 20th each year.

What is a Batch Header Fee? 
You will be accessed a fee of $0.25 (25 cents) by your bank processor each time you batch your transactions. If you batch only once a day, you will be charged only $0.25 a day. If you AUTO BATCH you will be charged for EACH transaction. (Note: the bank processor charges a penalty for not batching within 24 hours.)

When do I receive my funds?
If you are accepted as a merchant with no restrictions (Most are accepted), then your funds will be directly deposited into your account in two to three business days after you batch the order. Batching is a simple process that just requires you to review (the order) and then click to submit!

How long does it take to get an approval? 
Once we have received your completed application, it takes 2-3 business days for an approval. The complete e-commerce setup takes 5-6 business days.

Are there any other fees? 
Over Limit Fee - If your monthly transaction amount goes over the approved Monthly Volume amount, you will be assessed a fee of $25.00 plus 1% of the overage for Cornerstone or 5% of the overage for iPayment, Inc.

What is a Chargeback? 
A Chargeback of $25.00 is charged to a merchant when a consumer claims their card has been charged and the merchant has not delivered the product or performed the service. The $25.00 (along with the original charge to the consumer) is debited back to the merchant. A chargeback fee is NOT charged when a merchant processes a return of a charge to a consumer.

What is a Retrieval Fee? 
A retrieval is a request made by the credit card bank to receive a copy of the original sales draft involved in a dispute. The fee for this is $10.00. This is often the first step in the chargeback process and is separate from the Chargeback Rate.

Who is the bank? Who am I getting the merchant Account from?
We work with many processors and banks. Some of our primary partners are Nova Information Systems, iPayment, Inc., or Cornerstone Payment Systems. These processors give special program pricing to us and allow us to give you the very "Most" for your money.

Do I need to open a checking account with another bank? 
No, all funds are credited and program charges are debited from the checking account that you provide with your application. If you need a "Business checking account". goEmerchant.com offers a Business checking account which is free for the 1st 90 days.

What is a Transaction Fee? 
There is a $0.25 transaction fee charged to each authorization, whether settled or not. Note, some banks deduct this fee at time of sale, while most deduct it as a total of charges at the end of each month. If you are outside the U.S., High-risk or Fast Track, the transaction fee will be higher

goEmerchant’s processing fees are 2.21% discount rate, and $0.25 transaction fee for Qualified transactions. How does that work? 
Visa & MasterCard and the processor take a fee for every transaction. It works like this. On a $100 sale, the discount rate of 2.21% would deduct $2.21 from the $100 sale. There is a $0.25 transaction fee charged to each order. Therefore, on the $100 sale, the bank processor would keep $2.76, giving you, the merchant, a net of $97.24. Note, some banks deduct this fee at time of sale, while most deduct it as a total of charges at the end of each month. If you are outside the U.S., High-risk or Fast Track, the discount rate will be higher.

How do I protect my site and customers from fraud? 
goEmerchant.com utilizes Secure Socket Layers (SSL) to encrypt sensitive personal information, including credit card numbers, when transmitted to our servers.